Dear customer, we are very sorry for the bad experience you had. You did not receive the goods because you did not have the certificate to import medical equipment products, which caused the goods to be unable to clear customs. Therefore, the courier company cannot send the package to you. At the same time, you are unwilling to cooperate with the courier company to handle customs clearance matters, and we have been unable to contact you. We have tried many ways to help you, but you have refused and never cooperated. As a result, our goods have been destroyed by Mexican customs.